jM
janine M
1 reviews | Active since May 2010
13 Oct 2022, 07:40
BUDGET INSURANCE NEVER CANCELS DEBIT ORDERS
I sold 2 x vehicles 2 days apart in June 2022 and gave notice that I have sold the vehicles. Instructed Budget to cancel policies. Each month they debit the account. I am billed honoring fees each month for this. I have managed to reverse Sept and Oct debit but i have reversal fees and honor fees. The debits prior that I can not get from the bank - and no one at BUDGET is willing to help to get me my money back. If you call the call center you will get sent from pillar to post
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Replies (3)
Budget Insurance's replyOfficial
13 Oct 2022, 07:54Hi Janine,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply13 Oct 2022, 07:54
Official
Hi Janine,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
jM
janine M's updateReviewer Update
17 Oct 2022, 11:44Someone did call, and I had to send months of bank statements to prove that the debit orders did run. I said this is ridiculous as you can see on your system that you took the funds - but I did this exercise and also highlighted the honoring and service fees. I also did a spreadsheet showing the fees taking and the Sept and OCt 2022 that I got reversed by the bank. That mail was read on 14th October 2022 at 08h19. We are now the 17th October at 11h44 and still no reply email explain or refund into the new bank account
jM
janine M's update17 Oct 2022, 11:44
Reviewer Update
Someone did call, and I had to send months of bank statements to prove that the debit orders did run. I said this is ridiculous as you can see on your system that you took the funds - but I did this exercise and also highlighted the honoring and service fees. I also did a spreadsheet showing the fees taking and the Sept and OCt 2022 that I got reversed by the bank. That mail was read on 14th October 2022 at 08h19. We are now the 17th October at 11h44 and still no reply email explain or refund into the new bank account
jM
janine M's updateReviewer Update
18 Oct 2022, 14:27Now its Tuesday and still zero refund and zero calls or emails - Quick to take your money, but drag feet to reply and refund - Lets see if we get a detailed statement of payment refund breakdown
jM
janine M's update18 Oct 2022, 14:27
Reviewer Update
Now its Tuesday and still zero refund and zero calls or emails - Quick to take your money, but drag feet to reply and refund - Lets see if we get a detailed statement of payment refund breakdown