Budget insurance looking for the cheapest inexperienced service providers

Request a vehicle tow, Tido senses arrived, operator totally inexperienced, did not know how to load the vehicle, after 1 hour to get it on the operator did confirm where the vehicle must go ( only a 8 km trip) it took over a hour and then the driver was confused to where he must go although he's got a GPS. I did inform budget that I was scared to drive the vehicle hence the tow request yet the operator at the end had to drive the vehicle onto the trailer with wheels spinning. We pay a lot for our car insurance but when the insurance company sends someone they go for the cheapest unprofessional options. At the end Budget insurance could not even get hold of the service provider and had to contact the service centre to confirm that the vehicle was received. I will hold budget insurance and Tido senses liable for any other damage do my vehicles engine.