Budget Insurance legal dept poor service

<p>On the 12 /09/2016 I was involved on an accident on the N2 PE with a truck, the truck never stopped drove away, I managed to get the trucks company name and registration plate. I went to report the case at the police station, got a number for the case and I was advised to report it to the car insurance and that could help with claiming for damages. I phoned Budget reported thew accident, explained the details, was asked to get the contact details from the truck company and forward that info to leagl department for investigation. I phoned the company, was met with an arrogant response but managed to get some details, and forwarded as requested to legal department with ref number. Followed up on the email as there was no response and on the 21/09/2016 , when I called and queried about claim after assesment, I was forwaded to legal dept to be told by Sharon that my case was discarded. When I asked about reason , I was told they felt there was no need to go on with the case. I was very amazed by the response, for I was not notified then of the decision, when I queried and argued the decision, I was given an unsatifactory answer. My concern with the decision, irrespective how they may judged the situation, as a client who drove a car insured by Budget Insurance with a legal department, is that clients can be involved in an acccidents with other vehicles , and if the other party drives off from scene its, acceptable and not worth investigating. Also driving away from an accident scene is it not negligence from a licence driver in SA? or does Budget insurance legal department agree with this conduct to and by its clients? I am very shocked and concerned by the outcome, feel Budget Insurance was biased for the truck company and incidence like these will continue to happen in our roads be it minor or even critical if they are allowed to get away with such conduct. I am not impressed with Budget Insurance POOR service.</p>