Budget Insurance lack of service delivery, capturing of information and misleading the client to the Insurance

<p>I have taken out a comprehensive vehicle insurance cover for both my vehicles last week with a consultant Renel Wyngaard from Telesure Budget Insurance Umhlanga branch whom assured me by confirming over again my insurance cover and the debit date being the 05/06/2017. My debit has not gone through on the mentioned date and have not got any cover. I have make several calls and sewnt several emails to the relevant consultant and departmetn to call me back to confirm what is going on and kwhy have they not debited my account on the 05/06/2017 only to find out that they have submitted for debit on the 03/06/2017 and i have incurred a negative balance on my account and have a rejected debit order under my name at my bank through no fault of mine. Ithen requested for the sales manager Felicia Ntombizovuyo Mabekebeke to give me a call and was very rude to me in trying to make it seem that it was my fault that they had no money in the account on the 03/06/2017 when the consultant clewarly said to me over again the debit date will be on the 05/06/2017 and kept on speking over me i mean what kind of service is this and is this how an insurance company treats its potential clients even before the policy starts?. My debit order has still not gone through and now i have 2 vehicle on the road which i am using 1 and my wife the other and have no insdurance on either cos my debit has not gone thru as yet but will only be done now on the 19/06/2017 for what ever reason i do not know. I know that you have been trying to call me but fortunatly i also have a job that i am compitant in and cannot be spending hours on th ephone with Budget Insurance because of the incompetant staff you have there. i am more disgusted by the level of attitude the managerhad with me in trying to make it seem its my fault and could only waive the rejected debit order fees of R59.50 and i mean what happens to my cover....AM I I=NSURED WITH BUDGET OR NOT COS MY DEBIT ORDER HAS STILL NOT GONE THROUGHT AND I RECIVED A LETTER STATING THAT I WILL NOT BE COVERED BUT THE CONSULTANT AND MANAGER SAYS THAT I WILL BE COVERED. THIS IS TOTALLY MISLEADING COS IM NOT SURE WHERE I STAND ANYMORE. I havent even started my cover with Budget as yet and if this is the customer service i recives from both consultat and manager i am so afraid o have a claim and deal with this company cos. Ur managment s****s and consultants service levels are utterly disgusting and really hope to cancel my policy with you very very soon. I am up to now still waiting for your call Manager</p>