1 reviews | Active since May 2016
Budget insurance is useless and sells clients lies
<p>I have a business insurance with Budget for almost 3 years and lost a laptop almost a month ago. I submitted all documents for the claim, 3-4 weeks later when ever I call the consultant Jane keeps telling me everything is processed and her senior will call me after 3 weeks still no call nor laptop yet I run a business and was made to believe my company assets are protected. After this experience I believe this is a useless company that sells clients lies and doesn't settle its claims. DONT USE BUDGET INSURANCE!!!</p>
We acknowledge receipt of your complaint.
We note from your complaint that you state that the laptop was ****** almost a month ago; however you reported this loss to us on 27 May 2016; informing us that the incident occurred on 24 May 2016. The administration of the claim is therefore under 2 weeks currently.
I am sure you can appreciate that the necessary validation needs to take place on this claim. We however understand your urgency to have the claim resolved as soon as possible. We have therefore escalated the matter to the Manager in our Business Claims area to ensure that the matter is prioritised.
Trust you will find the above in order.
Kind Regards
The Budget Team
We acknowledge receipt of your complaint.
We note from your complaint that you state that the laptop was ****** almost a month ago; however you reported this loss to us on 27 May 2016; informing us that the incident occurred on 24 May 2016. The administration of the claim is therefore under 2 weeks currently.
I am sure you can appreciate that the necessary validation needs to take place on this claim. We however understand your urgency to have the claim resolved as soon as possible. We have therefore escalated the matter to the Manager in our Business Claims area to ensure that the matter is prioritised.
Trust you will find the above in order.
Kind Regards
The Budget Team
Precisely my point. You telling me you have escalated this to your manager of which Jane has been telling me this same thing everytime I call ever since she said they have done the admin and gotten replacement quotes. This so called manager ( Jaco ) hasnt called me for two week straight which is pathetic. A proof of purchase is supp****, police documents supp**** so how much more validation would you need? I run a business and have business insurance for peace of mind in an instance like this but seemingly your uselessness is even more aggravating. I feel I have been paying you all these years for nothing. I need a laptop replaced and its a stand still for all this time. I cant imagine what I would have to go through should anything happen to my companies assets.
Seriously disapointing service. I am disgusted!!! Not even sure why you have clients at this rate!!! I need a laptop not promises of a phone from Jaco or who ever the manager is. Evidently enough they are not about to call so dont give me that!!!
Precisely my point. You telling me you have escalated this to your manager of which Jane has been telling me this same thing everytime I call ever since she said they have done the admin and gotten replacement quotes. This so called manager ( Jaco ) hasnt called me for two week straight which is pathetic. A proof of purchase is supp****, police documents supp**** so how much more validation would you need? I run a business and have business insurance for peace of mind in an instance like this but seemingly your uselessness is even more aggravating. I feel I have been paying you all these years for nothing. I need a laptop replaced and its a stand still for all this time. I cant imagine what I would have to go through should anything happen to my companies assets.
Seriously disapointing service. I am disgusted!!! Not even sure why you have clients at this rate!!! I need a laptop not promises of a phone from Jaco or who ever the manager is. Evidently enough they are not about to call so dont give me that!!!
As communicated via email Mr Kunene; I have included the relevant managers dealing with the claim who will certainly ensure that contact is made with you during the course of the day after you have confirmed what time would be most suitable for you.
Thank you
Kind Regards
The Budget Team
As communicated via email Mr Kunene; I have included the relevant managers dealing with the claim who will certainly ensure that contact is made with you during the course of the day after you have confirmed what time would be most suitable for you.
Thank you
Kind Regards
The Budget Team
Its now Friday. No call has been made. Jane told me Calvin would call then Jaco still nothing till today. Yesterday you said they will call yet still nothing?
My cell is below and office line ***. Seriously annoyed by your promises that amount to nothing each day as a brand.
Its now Friday. No call has been made. Jane told me Calvin would call then Jaco still nothing till today. Yesterday you said they will call yet still nothing?
My cell is below and office line ***. Seriously annoyed by your promises that amount to nothing each day as a brand.
Our claims manager Calvin confirmed that contact has been made with you.
He further advised that he will ensure that the claim is finalised today.
Trust you will find the above in order.
Kind Regards
The Budget Team
Our claims manager Calvin confirmed that contact has been made with you.
He further advised that he will ensure that the claim is finalised today.
Trust you will find the above in order.
Kind Regards
The Budget Team
Thank you very much for the sending the guys to my office and resolving the issue. I sincerely apreciate how you have turned a bad situation into excllecent customer service and the timely feedback you kept giving me.
Thank you very much for the sending the guys to my office and resolving the issue. I sincerely apreciate how you have turned a bad situation into excllecent customer service and the timely feedback you kept giving me.