ZM
Zeenat M

1 reviews | Active since Dec 2017

08 Dec 2017, 18:05

Budget Insurance is the worst insurance ever, bad client service and attitude when needing to claim.

<p>I had a accident on 01/11/2017 for the first time in my life as adriver, a taxi knocked into my car. This resulted in multiple damages to the right front and side including my cars body, wheel, tyre , power steering, steering rack and other under carriage damages. To my dismay, disappointment, frustration and unhappiness I'm struggling with Budget Insurance to repair my car. They told me to take my car to Suspension City, Maitland, Cape Town after the body work was completed for evaluation regarding the power steering not working. On receiving the quote for the damages from Suspension City, Budget's Assessor Jaco Roodt is refusing to authorize replacement of a new steering rack on my car despite the damage repairs quote he received from Suspension City he said that he is only prepared to authorize the repair of my cars damaged steering rack which in my opinion is high risk to my life. My car is practically brand new I am the first owner the said car being a 2007 VW Polo 1.8 GTI with 72000km on the clock and a full service record. I am getting totally no satisfaction from Budget Insurance whatsoever.</p>

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Replies (3)
Budget Insurance
Budget Insurance's reply11 Dec 2017, 11:26
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss the matter further.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply11 Dec 2017, 11:36
Official

Update:

We apologise for the frustration you are experiencing. As discussed with our Customer Relation Specialists, we will conduct an investigation into your concerns, final feedback will be supp**** to you soonest.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply14 Dec 2017, 14:42
Official

Update:

As discussed with our Customer Relation Specialists, we do understand the urgency of the matter and is treating it as such. We are awaiting a report to establish the cause of the damages in order to find the way going forward. We have also arranged that you are contacted by our assessor who will discuss the matter in further detail.

We appreciate your understanding and invite you to contact our Customer Relation Specialist should you require further assistance.

Kind Regards,
The Budget Insurance Team.