Budget Insurance is the worst!

Budget insurance has the poorest service I have experienced so far yet with car insurance.

I put in a claim last month in October for scratch and Dent cover, and I got contacted via whatsapp by a self assessment specialist on the 28th of October. I sent him/her the pictures of the damage needing assessment including my driver's license, and after a "thank you" from the person on whatsapp, I had absolute radio silence. Zero communication.

After that, I ended up phoning to find out what is the problem, to which I then found out that I need to go get a quote from a panelbeater and send it through to them. I did this, FIVE days ago, and I still have no response? WHAT IS GOING ON? Why am I paying you guys if service cannot be provided????!