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me M

1 reviews | Active since Mar 2018

12 Mar 2018, 16:47

Budget insurance is the worst

Budget insurance

Got a brand new car last year and a few months later got into an accident , car was badly damaged and it looked like it was unrepairable but the guy from budget insurance said they can repair it to it's original state , the cost to repair was 175 k and the car was worth 250k , so it didn't make sense to me but anyway 10 months later I get my car back but it's nothing like before, brake pad doesn't work, gears don't work, always get a engine fault light when I try switch the car on , incorrect dashboard was installed and so much more

Anyway I have reported this more than 7 times since January with budget insurance with no luck so I wrote an email this morning and called this afternoon only to be told they can't help me because I am the problem and I don't know how to drive my car properly,

The lady carried on to say I should take the car to someone who can fix it because they can't do anything for anymore,

So what budget is saying is I don't matter and the fact that the engine and brakes failed 3 times while I was driving it and could have gotten into other accidents isn't their fault and I shouldn't make my problems theirs,

I pay premiums every month to be told get your own car fixed lady,

I guess this what happens when a company cares more about money , I regret taking budget insurance,

0
Replies (2)
Budget Insurance
Budget Insurance's reply12 Mar 2018, 16:53
Official

We acknowledge receipt of your complaint.

We shall look into the matter and revert.

Kind Regards

The Budget Team

mM
me M's update16 Apr 2018, 15:56
Reviewer Update
A month later and budget insurance still not helping me , I have called and my husband has called them more than 10 times each in the last month and they give us a different story every time and we still don’t have a car . The last person we email said an assessor would call us back to tell us what exactly is wrong with the car and nothing, It seems all they train their call centre agents is how to tell clients lies. They always say they called me for an update when my husband calls and vis versa when I call and the lies keep rolling out after that, My husband even explained to them that I am pregnant and I cannot be taking public transport in my state but all they had to say was, Sir please note someone will get back to you and no one has since. Budget insurance has let me down for the last time all I want to know now is who do I report them to is it FSB( Financial Services Board) because I have reached that point now .