Budget Insurance is the worst!!!

I had a claim with budget with my late mom’s car in June 2021, which I had to fight and provide prove of whatever they required. After they got back to me to say they won’t approve the claim because of missed payments. So I disputed the matter till I got satisfactory results. Fine, thy finally approved about 3 weeks ago, which they requested some more documents to transfer the payout. I sent the documents about a week ago which I had to call and enquire if the documents were received, the response was a yes and that they just processed the funds. I then decided to do a follow up and I was told they had transferred to the deceased’s account by mistake lol which was funny cos that account is closed. I’m so disappointed in the the way I’ve been calling to follow up and to confirm certain things. They had zero decency to call and apologise that there might be a delay in payments. The lady assisting me with the claim doesn’t respond to any emails and every time I ask to speak to her I’m told she will have to call me back. Two months already and I’m still waiting for her call. I had to resend bank details and miss out on so many deals because budget is ***********. I’lll never recommend this insurance to anyone!