Budget Insurance is the worse

I am very dissapointed by the service I am receiving from budget insurance car has been in the panel beaters since December I have been informed by the panel beaters that budget requested that pirate parts be used now repairs are at a standstill because some on the parts cannot be found and budget is not approving the use of new orignal. I have been paying my premium for the past 5 months but I am still without a car