Budget Insurance is the wordt insurance company to insure with

I had my vehicle insured with Budget insurance and I was involved in a car accident in December last year. I submitted the claim and the claim was approved. My car was insured at market value. Insurance paid my finance bank and there was/is apparently a shortfall of R5000. I am fortunately covered with a third party for shortfall. When I launched the claim for shortfall with the third party, I was made aware that insurance underpaid my finance bank. Because I did not want to conclude based on what the Third Party had told me, I took it upon myself to contact Budget to give a breakdown of the whole transaction so I know how to handle the situation, to this day, I haven't received any feedback nor breakdown from them.

I have made countless attempts in trying to get this sorted out the best but turn around times, customer service and client satisfaction seem to not be a priority with this insurance company.

For the past three months I've been sending email, calling in, using my own airtime from own pocket, and they always tell me they will get back to me as soon as possible. It has been three months now and the money that I technically still owe to the bank is incurring interest.

This has inconvenienced me tremendously and has diminished my credit record in the past 3 months.

I can't get financed for another car because I have this unpaid amount still lingering on my account incurring interest.

This is terrible service and has actually lead me to ask my whole family and friends to change insurances from budget. This is unacceptable because we pay ridiculous amounts to insurance to ensure that the claim process is not a long process. But this has been a ********** experience that I wouldn't wish upon my greatest enemy.