BUDGET INSURANCE IS SHOCKING!!!!

TERRIBLE SERVICE!!!! I have had the worst service with Budget Insurance. Our geyser started leaking and as soon as we realized what had happened my husband logged a query on the Budget website. He completed the process and we waited for a response. All the while running around turning the water on and off to try and minimize the damages. Never heard anything from Budget. We eventually contacted a plumber ourself to confirm what the issue is. The plumber confirmed the geyser had burst and needed to be replaced. Before I gave the plumber the go ahead I thought it best to phone Budget and follow up. I had to make the first of several lenghtly calls (at my expense) only to be told the application made on line was incomplete and I would need to log a new claim. The process to log a claim telephonically is very long and an unnecessary process which apparently can only be done telephonically. The online application was made the 25/10 and there was no communication from Budget to advise the claim was incomplete. I was transfered and had to repeat information to each new person but finally I was advised that my claim is logged and their plumber would attend to assess. I receive a call from a Plumber in Port Elizabeth when I am in fact staying in East London!!! A plumber in East London is then finally appointed. The plumber came and then no further communication. The geyser needed to be replaced urgently so once again make a call to follow up and request that the geyser be done today. I am sent all over and then transfered to a very helpful lady called Patricia who works for FOGI advising me that she had been trying to get the reference from Budget who just dropped her call and left her hanging with no answers for me. I searched and tried to get the reference on my side. She then tells me that Budget advised the Plumber that we are not covered for a geyser replacement. She confirms however that her records show that we are. After another very lenghtly telephone call (at my expense) she advises that she needs to confirm what is happening. She phones me back to say that Budget have now confirmed we are covered and they advised the plumber we are not. We are still waiting for the geyser to be replaced!!! Shocking service!!! Complete incompetence from Budget Insurance. Stay away!!!