Budget insurance is playing people...

Now I am having an issue with Budget insurance as I had the accident on the 31st of August 2021 and was unconscious in the event and lost my phone in the process,the tow car helped me tow my car to their place and said they charging me 4500,and I did not have money so few hours later I regain my strength... called my so called insurance to alert them...and they said they will arrange for the vehicle to be collected,niw they kept silent for days I even had to contact them and ask what is going on and now the car has accumulated storage fees and security fees and only today on the 13th of September they arw saying they are covering me for 2500 and I should pay the rest of the money and they have not even worked on my claim let alone the assessor has not even went to the car.. I told them had they told me they are covering me for 2500 if I did not call the tow line I told them I would have paid the 2000 to the tow company that towed my car and I would still not be liable to pay the security,storage and admin fees of where they taken my car to... now they are not saying anything and the car is still on the tow place where it was taken.... do I go to the attorneys for this or is there other way of resolving it? Or do I open up a civil case?