Budget Insurance is a sham.

I have never experienced such incompetence in my entire existence. Budget Insurance is a sham. I was involved in a car accident and I put through a claim and waited for 5 days without anyone updating me on the progress of the claim. I would follow up and be told that someone would get back to me but no one ever did. I have been calling them to a point that i have used up all my monthly airtime. I would sometimes get cut off in the middle of a call and they would never bother to call me back. I canceled my claim as I decided to claim for third party liability as I was bumped from the back. As per the norm, on Tuesday, 13 Nov I requested a letter from them that confirms that i will not be claiming from them so i can claim for third party. It is Friday, 16 Nov and I still don't have the letter. I have been calling them about 3/4 times a day for the past 4 days just to get a simple letter and i still don't have it. I have spoken to Luthando, Millicent, Prenisha i think that's the name, Mandy, Ayanda who is supposedly the senior consultant but proved to also be as equally useless and ***********, Thembisile, Portia and others whom i can't remember their names and they were all useless. I've been taken from pillar to post just for a simple letter. To top it all, they don't even know what a letterhead is. I asked one of the consultants to type the letter out on the company's letterhead and forward to me since i couldn't get a system generated one and she went and compiled an email (not letter but email) and sent it to me. I went back to her and explained that it should be a LETTER ON THE COMPANY'S LETTERHEAD, attached to an email and forwarded to me, then she went and typed the letter on a word document without Budget's letterhead and sent it to me. I was holding for an hour for all this nonsense. I mean who doesn't know what a letterhead is? Oh well, i guess Budget Insurance consultants. I requested to speak to the manager/supervisor and i was told that they were not there. How much uselessness can one company have? How can a manager go home and leave a bunch of *********** people who don't have an idea of anything, to work on their own? Their service is really pathetic. I have heard it and I am cancelling my policy with them.