1 reviews | Active since Jan 2025
BUDGET INSURANCE IS A FAILURE AND SHOULD NEVER CALL THEMSELVES AN INSURANCE COMPANY. THEY ARE USELESS
BUDGET INSURANCE IS EXACTLY AS THE NAME SUGGESTS!!
I filed a claim for hail damages on my property as we have a thatch roof, in December 2023. They sent someone to come and check my property who then gave them a full report saying that it is only a matter of "Maintance" although their guy told them that the roof is leaking and needs to be repaired. Despite providing all the necessary documentation, including photos and videos, etc., the claims process has been excessively delayed and denied because BUDGET JUST DONT WANT TO PAY OUT THE CLAIMS! This year again, few weeks ago, we experienced hail stroms in Bloemfontein and the same thing happened, in a different place but on the roof. We lodged ANOTHER CLAIM with the same BUDGET INSURANCE AS THEY COVER FOR BOTH OUR HOME AND BUILDING CONTENTS AND WE HAVE NEVER MISSED OUR MONTHLY PAYMENTS, YET Communication from Budget Insurance has been poor and inconsistent. The person who has been "ASSISTING" us with the claim, for the second time now is MAGGIE GOVENDER. BUDGET INSURANCE SENT THE SAME GUY TO OUR PROPERTY WHO DID THE SAME INSPECTIONS AND HE TOLD US THAT TRULY, THIS ROOF AS WELL AS THE CEILINGS NEED TO BE REPLACED. THEY SENT THE SAME GUY FROM THE SAME PROPERTY, DESPITE THE FACT THAT WE ASKED THAT THEY SEND THE SECOND OPINION. WE HAVE EXPERIENCED DIFFICULTY IN REACHING CLAIMS REPRESENTATIVES AS AFTER A WEEK WITHOUT ANY COMMUNICATION FROM BUDGET INSURANCE, WE WERE FACED WITH AN EMAIL FROM MAGGIE GOVENDER THAT SAYS THAT SHE IS ON LEAVE AND WILL ONLY GET BACK TO US WHEN SHE RETURNS. IS SHE THE ONLY ONE WORKING FOR BUDGET? IF SHES NOT THERE NO ONE WILL ASSIST US??
Now that she is back, the information given by her and Budget is contradictory and inaccurate compared to the one "THEIR GUY" GAVE US FOR THE SECOND TIME NOW.
EVEN NOW, THEY REFUSE TO FIX IT AND PAY OUT ALTHOUGH THE DAMAGE IS NOT IN THE SAME PLACE? WHY ARE WE PAYING THEM WITHOUT FAIL? WHAT SERVICE ARE THEY GIVING US?
I feel that Budget Insurance has been UNREASONABLY DIFFICULT IN ASSESSING MY CLAIM. MY FAMILY AND I HAVE BEEN DENIED VALID CLAIMS WITHOUT PROPER JUSTIFICATION.
BUDGET INSURANCE IS A ****!!!!!! ALL MY FAMILY AND FRIENDS, THE WORLD AT LARGE WILL KNOW ABOUT THIS AND THEY MUST CANCEL THEIR POLICIES WITH BUDGET INSURANCE WITH IMMEDIATE EFFECT!
THEY MUST PAY ALL MY MONIES BACK OR BETTER FIX THAT WHICH I HAVE BEEN PAYING FOR!
We acknowledge the receipt of your complaint.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
We acknowledge the receipt of your complaint.
We have escalated the matter to the relevant department for further assistance.
Kind regards,
The Budget Team
The matter has been escalated.
The Budget Team
The matter has been escalated.
The Budget Team
The below refers to the above COMPLAINT i had 2 days ago and was told that the matter had been escalated.
immediately after that, i received a call from someone (forgot his name) from Budget insurance and i also asked him to call my husband which he did. he apologized and He indicated that they have resolved to pay my claim but for the value of R7800,00 +-. This amount emanates from the previous claim which I lodged back in December 2023 from the service provider who made a quotation, THE QUAOTATION WHICH BUDGET REFUSED TO PAY OUT AND FIX OUR ROOF!
MY HUSBAND WROTE THE BELOW EMAIL TO Ms Zelpha Jacobs RAISING OUR CONCERNS REGARDING THE "PAY OUT WHICH IS MADE TO DISMISS US. REGARDLESS OF OUR ATTEMPTS TO REACH OUT TO THEM TO EXPLAIN THAT THE AMOUNT WILL NOT BE ENOUGH TO FIX THE ROOF AND CEILING, THIS MORNING, WITHOUT RESPONDING TO OUR EMAILS FOR THE PAST TWO DAYS, THEY JUST PAID THE MONEY INTO OUR ACCOUNTS - THE MONEY WE DO NOT WANT!
THIS MATTER MUST BE SOLVED TODAY BUDGET INSURANCE....PLEASE HELP US HELLOPETER. THIS IS THE EMAIL SENT TO THEM TWO DAYS AGO:
Dear Ms Zelpha Jacobs,
BUDGET INSURANCE IS A DISGRACE!
The below refers to the above COMPLAINT i had 2 days ago and was told that the matter had been escalated.
immediately after that, i received a call from someone (forgot his name) from Budget insurance and i also asked him to call my husband which he did. he apologized and He indicated that they have resolved to pay my claim but for the value of R7800,00 +-. This amount emanates from the previous claim which I lodged back in December 2023 from the service provider who made a quotation, THE QUAOTATION WHICH BUDGET REFUSED TO PAY OUT AND FIX OUR ROOF!
MY HUSBAND WROTE THE BELOW EMAIL TO Ms Zelpha Jacobs RAISING OUR CONCERNS REGARDING THE "PAY OUT WHICH IS MADE TO DISMISS US. REGARDLESS OF OUR ATTEMPTS TO REACH OUT TO THEM TO EXPLAIN THAT THE AMOUNT WILL NOT BE ENOUGH TO FIX THE ROOF AND CEILING, THIS MORNING, WITHOUT RESPONDING TO OUR EMAILS FOR THE PAST TWO DAYS, THEY JUST PAID THE MONEY INTO OUR ACCOUNTS - THE MONEY WE DO NOT WANT!
THIS MATTER MUST BE SOLVED TODAY BUDGET INSURANCE....PLEASE HELP US HELLOPETER. THIS IS THE EMAIL SENT TO THEM TWO DAYS AGO:
Dear Ms Zelpha Jacobs,
BUDGET INSURANCE IS A DISGRACE!