1 reviews | Active since Nov 2021
Budget insurance is a ****!!
Financial Prejudice due to Administrative Negligence ;
Policy ; *****
I am extremely disappointed with the service from Budget Insurance. For months, I have struggled to get a simple update to my policy schedule (adding my VIN and Engine Number). Despite providing a verified inspection certificate on 31 January 2026, their delay has caused my bank (MFC) to increase my vehicle installment by **R 516.76** because they viewed my insurance as "invalid". To make matters worse, an "upgrade" to Comprehensive cover was processed that I cannot afford. Due to a change in my work circumstances (now working 3 days a week instead of 5), a premium jump from **R 1,062.13** to **R 3,660.37** is impossible for me to pay. A debit order has already bounced, causing further bank fees. **I require Budget Insurance to:** 1. **Revert my policy** to the original Third Party, Fire and Theft cover at **R 1,062.13**. 2. **Retain the VIN and Engine Number** on the corrected schedule so my bank can stop their forced insurance. 3. **Stop all unauthorized debit orders** for the R 3,660.37 amount. I have tried emailing Faith Dlomo and the admin team with no success. I need an urgent resolution to avoid further financial ruin.
Mrs T Nyabanga ***
Thank you for bringing this matter to our attention.
We understand the seriousness of your concerns regarding the policy update, premium changes, and the financial impact this has caused. Please be assured that we have escalated your case and will be engaging the relevant team as a matter of urgency to investigate and resolve the matter.
Your requests have been noted, including reverting your policy to Third Party, Fire and Theft cover, ensuring that the VIN and Engine Number are correctly reflected on your policy schedule, and stopping any unauthorized debit orders related to the increased premium.
A dedicated team member will review your case and work toward resolving this as quickly as possible. We appreciate your patience and will ensure you receive feedback as soon as there is progress.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention.
We understand the seriousness of your concerns regarding the policy update, premium changes, and the financial impact this has caused. Please be assured that we have escalated your case and will be engaging the relevant team as a matter of urgency to investigate and resolve the matter.
Your requests have been noted, including reverting your policy to Third Party, Fire and Theft cover, ensuring that the VIN and Engine Number are correctly reflected on your policy schedule, and stopping any unauthorized debit orders related to the increased premium.
A dedicated team member will review your case and work toward resolving this as quickly as possible. We appreciate your patience and will ensure you receive feedback as soon as there is progress.
Kind regards,
The Budget Insurance team
I am following up because, despite Budget Insurance's reply here on 14 May, NOTHING has been resolved.
I received a call today stating I have "missed" my May payment, and my bank account shows an approved debit order for R 3,662.99—the exact unauthorized amount I have been disputing.
To be clear: * I have already provided the VIN and Engine Number you failed to capture for months.
I have explicitly instructed you to revert my policy to Third Party, Fire and Theft (R 1,062.13) as I cannot afford Comprehensive cover on my 3-day work week.
You are still attempting to take triple the premium!
You mentioned on this platform that your team would investigate as a "matter of urgency," yet I am still receiving payment-overdue notices for an incorrect amount. I will be escalating this to the Insurance Ombudsman immediately if my schedule is not corrected and the R 3,662.99 debit is not reversed/cancelled TODAY.
I am following up because, despite Budget Insurance's reply here on 14 May, NOTHING has been resolved.
I received a call today stating I have "missed" my May payment, and my bank account shows an approved debit order for R 3,662.99—the exact unauthorized amount I have been disputing.
To be clear: * I have already provided the VIN and Engine Number you failed to capture for months.
I have explicitly instructed you to revert my policy to Third Party, Fire and Theft (R 1,062.13) as I cannot afford Comprehensive cover on my 3-day work week.
You are still attempting to take triple the premium!
You mentioned on this platform that your team would investigate as a "matter of urgency," yet I am still receiving payment-overdue notices for an incorrect amount. I will be escalating this to the Insurance Ombudsman immediately if my schedule is not corrected and the R 3,662.99 debit is not reversed/cancelled TODAY.
We are sorry to see that you have not yet been contacted by our team and will remind them to call you urgently.
Kind regards,
The Budget team
We are sorry to see that you have not yet been contacted by our team and will remind them to call you urgently.
Kind regards,
The Budget team