Budget insurance ************* insurance

Hi I’m an unhappy customer of budget insurance, we bought a car last year and we covered it with budget, it’s under my husband so he made some few mistakes like taking a high excess fee, he did not take a courtesy car, so when I called the insurance that is when I found out about those things and I made sure that I fixed everything like reducing the excess fee and taking a courtesy car. Now I had an accident 3 weeks back and they approved the car to be fixed but now they say I didn’t take the courtesy car and they will investigate by retrieving the voice call and I should wait for 7 days then until today they are just keeping quiet and I have no car to use yet I have 3 kids that I need transport to school but I’m failing to because my insurance has failed me and I truly disappointed and hurt as a customer that is paying for a comprehensive cover which I’m now not enjoying. 💔💔💔