1 reviews | Active since Apr 2018
Budget Insurance Incompetance
I am extremely disappointed with how my claim was handled.
I hit a pothole which caused my tyre to burst. I contacted roadside assistance simply to have my vehicle towed to the nearest tyre repair centre, as this was not an accident. However, I was advised to submit an accidental damage claim instead.
Despite explaining clearly that I had not been in an accident, my vehicle was towed to an assessment centre without proper explanation. What made the experience even more frustrating was the complete lack of communication from the insurance company throughout the week. The only update I received came via WhatsApp from the assessment centre.
The assessment centre then sent me a screenshot of a quote which included betterment and excess charges. At that point, I realised I could have simply paid for the fitment of a new tyre myself and avoided the inconvenience, delays, and poor communication altogether.
As a customer, I expected transparency, proper guidance, and consistent communication throughout the process. Unfortunately, this experience fell far below expectations.
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and inconvenience you experienced during the handling of your claim. This is certainly not the level of service we aim to provide.
We understand your concern regarding the handling of your roadside assistance request and the subsequent claim process, particularly the lack of clear communication and guidance throughout. Your feedback is important to us, and we take matters like this very seriously.
Please be assured that we have escalated your concerns to our Claims Team for a full review of the matter. They will investigate the circumstances surrounding your claim, including the advice provided, the towing decision, and the communication you received.
We appreciate your patience while this review is underway. Should you have any additional information you would like to share in the meantime, please feel free to reach out.
Once again, we sincerely apologise for the experience and thank you for bringing this to our attention.
Kind regards,
The Budget Insurance team
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the frustration and inconvenience you experienced during the handling of your claim. This is certainly not the level of service we aim to provide.
We understand your concern regarding the handling of your roadside assistance request and the subsequent claim process, particularly the lack of clear communication and guidance throughout. Your feedback is important to us, and we take matters like this very seriously.
Please be assured that we have escalated your concerns to our Claims Team for a full review of the matter. They will investigate the circumstances surrounding your claim, including the advice provided, the towing decision, and the communication you received.
We appreciate your patience while this review is underway. Should you have any additional information you would like to share in the meantime, please feel free to reach out.
Once again, we sincerely apologise for the experience and thank you for bringing this to our attention.
Kind regards,
The Budget Insurance team