BUDGET INSURANCE - HOME CONTENTS CLAIM TAKING FOREVER TO BE FINALISED

Bad time first experience with Budget Insurance.I was armed ****** in my house on the 17th of June 2024 @21h30 and I lost some of my belongings and house contents.immediately I phoned the police and they arrived at the scene and took all the fingerprints, I phoned budget insurance to notify them of what had happened and they told me to call in the morning. FIRST thing in the morning i phoned Bugdet Insurance and they asked me to narrate the story and list all the items that were ****** and I did exactly that.The lady who was assisting me told me that they will assign my case to someone and that person would be in contact with me.Later that week I received an email and a phone call from Lerika asking me to submit all the documents listed on the email. It was later that week and I could not get hold of the Investigating Officer.On Monday 24th June I managed to get the documents from the police and I submitted all other documents as they have requested. I waited for their process and they kept on asking me for some information and I provided everything on time.Budget kept on sending me sms's with turn around times and to date my claim has not yet been finalized

I am insured with Budget for Home contents &Building.I am worried about my safety now because the ******ies took my garage remote with them when they ran away and I don't know the purpose and don't know when they will decide to come back.i still need to change the whole garage locking system but I cannot do anything until Budget pays me what is due to me

When I took the policy with them they kept on saying they pay their claims within 48 - 72 hrs but we are way passed that now and they said their claim is hustle free you get the best

This is my first claim and I'm experiencing this i am highly disappointed with their servive