aG
antigone G

1 reviews | Active since Jan 2013

18 Mar 2023, 11:16

Budget insurance has left me out of "budget" worst company ever

So my debit order is supposed to go off on 21/03/2022 but because the 21st is a public holiday I expected to be debited on the business day prior to that which is the 20th a working day. Budget submitted the debit order on the 17th of March and it returned on the 18th of March because I did not enough funds in my bank account to cover. So now I will incur bank charges and my ITC profile will definitely be affected. I spoke to an agent Mbali who just dropped the call on me. I was highly inconvenienced by this as my bank account went into a negative balance and I am now without any money. I will definitely be changing my insurance because I made it clear when I changed my due date from the 20th to the 21st that I don't want to be affected by early submission of debit orders when we approaching a holiday or Sunday. I expect my ITC profile to be rectified , budget has left a bitter taste in my mouth and I am done with them. Rectify my ITC profile and send me feedback I will be looking for a more competent insurance company that can actually notify clients, imagine my due date is on the 21st and they decide to debit me on the 17th!!!!!!!!! I'm not rich so I can't afford upfront debits that I have not agreed to. Thank you to Nokuphiwa who actually knows how to handle Irate clients unlike Mbali. I'm dissapointed in Budgte you have left me out of budget on a weekend. My account is empty , in a minus because of you. You could not even communicate to me about this ridiculous early debit order and ask me if I will gave funds available. My ITC profile breaks me the most as I am trying very hard to get it where it needs to be. I was in tears when I phoned your contact centre listen to my call. I had requested a bolt for my mother and the payment reversed as well so now I have two unpaids in one day. Please sort out your mess

0
Replies (2)
Budget Insurance
Budget Insurance's reply18 Mar 2023, 11:19
Official
Hi Antigone, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team
aG
antigone G's update20 Mar 2023, 10:37
Reviewer Update
I'm still waiting to be contacted regarding my complaint.