AJ
Amanda J
1 reviews | Active since Dec 2014
27 Aug 2025, 07:42
BUDGET INSURANCE HAS DONE THE MOST!!!!!!!!!!!!PATHETIC
Once again Budget insurance has done the most.. After sorting out 1 problem last month this month I face another problem. Budget insurance decides to debit my account a day before the debit order day leaving me with the bank charges of R100 for dishonored fee. Really when did i change my debit order date???? I HAVE BEEN WITH BUDGET INSURANCE SINCE 2015 AND SINCE THEN MY DEBIT ORDER DATE HAS NEVER CHANGED. SO BUDGET CAN YOU REFUND MY R100 THAT THE BANK HAS CHARGED ME AND LET ME KNOW WHO GAVE THE AUTHROITY TO CHNAGE MY DEBIT ORDER DATE. BE ADVISED I AM LOOKING FOR ANOTHER INSURANCE COMPANY AS I HONESTLY CANNOT DEAL WITH THIS ISSUES EVERY MONTH.
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Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
27 Aug 2025, 07:46Hi Amanda,
We sincerely apologize for the service and experience.
We will escalate to the relevant department to assist you promptly.
Kind Regards,
The Budget Team
We sincerely apologize for the service and experience.
We will escalate to the relevant department to assist you promptly.
Kind Regards,
The Budget Team
Budget Insurance's reply27 Aug 2025, 07:46
Official
Hi Amanda,
We sincerely apologize for the service and experience.
We will escalate to the relevant department to assist you promptly.
Kind Regards,
The Budget Team
We sincerely apologize for the service and experience.
We will escalate to the relevant department to assist you promptly.
Kind Regards,
The Budget Team
AJ
Amanda J's updateReviewer Update
27 Aug 2025, 12:21Budget insurance is going under. They call me to tell me they sent a debit check mandate that is why the date was changed?? imagine they trying to blame me saying they sent the request. From 2015 until now I didn't require a debi check mandate last year I didn't require a debi check mandate when they did a review now they telling me this nonsense. And the nerve to tell me I must send my bank statement the finance department will escalate it for a refund??? STOP PLAYING GAMES WITH ME. YOU GUYS AE USED OF TAKING ADAVANTGE OF CUSTOMERS. I WANT MY REFUND...................PERSONALLY I THINK THE BEST THING FOR ME TO DO IS REVESE ALL THE DEBIT ORDERS GONE FOR FOR THE PAST 3 MONTHS AND LOOK FOR ANOTHER INSURANCE COMPANY WHERE I WONT DEAL WITH SUCH!!!!!!!!!!!!!!!!!!!!!!
AJ
Amanda J's update27 Aug 2025, 12:21
Reviewer Update
Budget insurance is going under. They call me to tell me they sent a debit check mandate that is why the date was changed?? imagine they trying to blame me saying they sent the request. From 2015 until now I didn't require a debi check mandate last year I didn't require a debi check mandate when they did a review now they telling me this nonsense. And the nerve to tell me I must send my bank statement the finance department will escalate it for a refund??? STOP PLAYING GAMES WITH ME. YOU GUYS AE USED OF TAKING ADAVANTGE OF CUSTOMERS. I WANT MY REFUND...................PERSONALLY I THINK THE BEST THING FOR ME TO DO IS REVESE ALL THE DEBIT ORDERS GONE FOR FOR THE PAST 3 MONTHS AND LOOK FOR ANOTHER INSURANCE COMPANY WHERE I WONT DEAL WITH SUCH!!!!!!!!!!!!!!!!!!!!!!
Budget Insurance's replyOfficial
27 Aug 2025, 12:45Thank you for your feedback. We truly regret the inconvenience and frustration this has caused.
As mentioned in our previous communication, we do need your bank statement reflecting the R100 charge in order to escalate the refund request. We’re not trying to shift blame — we simply want to resolve this properly and fairly.
We understand your disappointment and are here to assist you.
Budget Insurance's reply27 Aug 2025, 12:45
Official
Thank you for your feedback. We truly regret the inconvenience and frustration this has caused.
As mentioned in our previous communication, we do need your bank statement reflecting the R100 charge in order to escalate the refund request. We’re not trying to shift blame — we simply want to resolve this properly and fairly.
We understand your disappointment and are here to assist you.