Budget insurance has disappointing service

I am so disappointed with Budget Insurance service. I have been with them for over 5 years and have never submitted a claim. My only mistake was trying to change my address for my car insurance. I struggled to change my address for over 3 months because the consultants are under skilled, and were struggling to make this change on their system and we're giving me different premium amounts.

When they finally made the change, they also removed my tracker which was included on my monthly premium since Budget partnered with netstar and that was not communicated to me. I then received a debit from netstar, which out of confusion I disputed. They gave netstar my bank account details without my permission or my knowledge. I made an inquiry with netstar who confirmed that they had canceled my insurance. And 2 weeks later I received an SMS from netstar saying that I've been handed over to their attorneys. I was connected to a budget insurance consultant by netstar, who first tried to blame me for the misunderstanding, then eventually apologized, to dropping the phone on me and never called back.