SB
Stephen B

1 reviews | Active since Sept 2023

28 Oct 2024, 16:09

Budget Insurance Hard-sell and Harrasment.

Since I had moved into a new house, I needed to get new Building Insurance, and so asked 3 insurance companies to contact me. One of the companies I chose was Budget Insurance, who I have never had dealings with.

A man from Budget called me at 08:05, and I thought that that was a good sign- an early start. But we had a connection issue and after two dropped calls, I waited for another call back. This time a woman phoned me, and I told her what I wanted,. She started reeling off her script, which included something along the lines of "do you agree that Budget Insurance will tell you about their other products and services on this call". I said no, I do not want that, only a quote and said goodbye. A ridiculous hard sell technique. So they lost me as a customer.

This would not have resulted in this review.

However the woman then called me back 3 times, despite me clearly stating to her each time that I was no longer interested. On the final call I demanded she stop harassing me. No more calls yet, but we'll see.

This is such a unfriendly, hard-sell company compared to my current insurer, OutSurance, who I ended up going with anyway as the quote was very good. They were so professional with a sense of humour thrown in.

But Budget Insurance? I would never even consider them in the future.

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Replies (2)
Budget Insurance
Budget Insurance's reply28 Oct 2024, 16:19
Official
Hi Stephen

We acknowledge receipt of your complaint. 

Kindly note that your matter has been escalated to the relevant team to look into. 

Kind regards,

The Budget Team


Budget Insurance
Budget Insurance's reply28 Oct 2024, 16:19
Official
Good day Mr. Browning,

We acknowledge receipt of complaint and will arrange that the relevant department be in contact with you to discuss your concerns,

Kind Regards
The Budget Team