Budget insurance giving hustles to cancel my insurance or match my current premium.

Item: Budget Insurance
Rating: 1
Author: Tebatso M

I changed my car insurance from Budget to MiWay. I called Budget and spoke to Riaz, who was meant to come back to me since he said he needs to see if he can match my current premium so I don't change.

3 weeks later, I have not yet heard from budget after several attempts, and I end up paying for 2 car insurances because of not being contacted. I called again today so I can cancel and I was told the retention team will get back to me.

It is easy for them to give insurance yet a hustle to get out of one. I need someone to get back to me, because I am paying for something I no longer need.

Helpful (0)

Replies (2)

Budget Insurance's replyOfficial

26 Sept 2020, 09:39

Hi Tebatso,

We are concerned to hear about your service experience and would like to assist you.

Our service team will make contact with you on Monday to assist.

Kind Regards,
The Budget Team.

Budget Insurance's reply26 Sept 2020, 09:39

Official

Hi Tebatso,

We are concerned to hear about your service experience and would like to assist you.

Our service team will make contact with you on Monday to assist.

Kind Regards,
The Budget Team.

Budget Insurance's replyOfficial

01 Oct 2020, 13:21

Hi Tebatso,
We confirm that you were contacted and we are pleased that we were able to save you as a customer.
Once again, we apologise for any frustration this has caused.

Kind Regards,
The Budget Insurance Team.

Budget Insurance's reply01 Oct 2020, 13:21

Official