Budget insurance full of promises but no service

Been with budget insurance for years, never claim. Now that i have a small claim, it takes budget a month without any update? I have called to follow up on claim and everytime they say they are bussy with it. This is pathetic service. Also was not impressed by person handling my claim as he had some of the info totally wrong and every time I correct him he just uses the incorrect info. AND please, give us the option to speak to consultants who can adress us in our own language!! This is why theres misunderstandings... Wonder how long i must still wait on you budget???