Budget Insurance False Promotion Beating Car Insurance

Item: Budget Insurance
Rating: 1
Author: Nico B

I contacted Budget Insurance on 31 March 2026 to request a competitive quote in comparison to my current car insurance. To my surprise, the quotation provided was approximately R2,500 higher than what I am currently paying.

At the conclusion of the discussion, the agent informed me of a promotion stating that if they are unable to beat your current premium, they will refund the difference. I was advised that I would receive an email outlining the necessary steps to proceed with this process.

To date, despite follow-ups, I have neither received the email nor any feedback or reimbur*****t as indicated under the promotion.

While the monetary aspect is not my primary concern, this experience raises serious concerns regarding the company’s commitment to the promises and promotions they advertise. It creates doubt about the level of service one could expect, particularly when it comes to understanding policy terms, managing claims, and ensuring that contractual obligations are handled in a timely and professional manner.

Helpful (0)

Replies (2)

Budget Insurance's replyOfficial

07 Apr 2026, 09:51

Hi Nico,

Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration caused and for the lack of follow‑up you’ve received regarding the promotion that was communicated to you.

We understand your concern and we will be escalating this to the relevant department.

Kind Regards,
The Budget Team

Budget Insurance's reply07 Apr 2026, 09:51

Official

Hi Nico,

We understand your concern and we will be escalating this to the relevant department.

Kind Regards,
The Budget Team

Nico B's updateReviewer Update

10 Apr 2026, 07:12

Dear Budget Team,

Thank you for your response and for indicating that the matter would be escalated to the relevant department.

However, I would like to place on record that since receiving your reply, I have not been contacted by any representative, nor have I received any further communication or update regarding this matter.

This continued lack of follow-up only reinforces my initial concern around customer service and the handling of client queries. While I appreciate the acknowledgement of my complaint, the absence of any tangible action or communication does not reflect a commitment to resolving the issue.

I would appreciate it if this matter could be addressed with urgency and that I am provided with clear feedback on the promotion that was communicated to me, as well as the way forward.

I trust that this will now receive the necessary attention.

Nico B's update10 Apr 2026, 07:12

Reviewer Update

Dear Budget Team,

Thank you for your response and for indicating that the matter would be escalated to the relevant department.

I would appreciate it if this matter could be addressed with urgency and that I am provided with clear feedback on the promotion that was communicated to me, as well as the way forward.

I trust that this will now receive the necessary attention.