Budget Insurance Failed to Reimburse my access

since April 31st I had an accident and although it was not my fault, I claimed through my insurance. I have been told that it is a process to to from the other insurance so I could get reimbursed, it cant take this long for and insurance to claim from another insurance, I am only getting the run around and being **** to when I call in to query on my access that was paid Its has been 6 months now and budget insurance has failed to resolve my issue my contact number is ***