Budget Insurance employ ******** staff

I would like recordings of all my conversation please. The first where my claim was rejected after a storm. It seems that your assessor only assessed damages to a skylight which he claims there were no new cracks. I would also like the full reports that were promised to me as well as the unprofessional ******** persons conversation with me where she does not understand how to deal with people. She thinks she knows what she is talking about without even listening to clients. The hail damage on the roof and broken windows have not been assessed. Please send me all the evidence that I have requested so that I may send it to the Ombudsmans office as I have requested to be contacted by a Manager and am still waiting