Budget Insurance 👎

As a Budget Insurance client I am very disappointed and dissatisfied with the service that I have received so far with my claiming process. I have been in an accident, I called into the call centre to let them know that I have been in accident. The response team was very quick on the scene. However. The claiming process is so slow and complicated. They took my car to the assessment centre without telling me where the assessment centre is, they took two weeks with assessing the vehicle when the damage was not major. When I received an SMS from the panel bearer where they took my car without informing me from Roodepoort to Edenevale at 21:00 at night stating my car is not drivable keep that in mind. Car track called me to tell me that they have received a terminal alert at 21:00 at night. What panel beater works after working hours ? I got my curtesy car where I paid my deposit and after a week and a half the curtesy agent calls to exchange the car. Very much inconveniencing the client! Furthermore, the panel beater said it will take a further 5 working days to asses the car for unseen damages, 7 to 14 working days to order the parts and a mother month to repair the car! How ridiculous keeping in mind that I only have a curtesy car for 30 days. I called in to follow up numerous times with they are escalating the matter. I am a very unhappy concerned client. As I am also in the insurance industry this is the worst experience I have ever received. I would not recommend Budget to any other person anymore. The agent stated they would call me within 24 to 48 hours to let me know about the matter that had been escalated. I am still waiting.