RA
Ronald A
1 reviews | Active since Dec 2014
09 Dec 2015, 14:29
Budget insurance doubled my premiums
On the 08/12/2015 I received an email that my insurance premiums are going to be doubled from +-350 to over 700 per month.<br> <br> I have not claimed, parts prices have not doubled in the last year, nor have my risk factors.<br> <br> I called the call centre and was advised that they cant do anything and I can wait for \specials"next year.<br> <br> Furthermore they have advised that they are going to debit my account with the increased fee next month.<br> <br> I have NOT agreed to this and if they do I will reverse the debit order.<br> <br> How can Budget justify this insane increase and think its ok to assume i agree to it"""
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Budget Insurance's replyOfficial
10 Dec 2015, 15:44Hello attron,
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists as well as one of our Retention Managers confirmed that the current premium we are offering is the best possible premium that we can offer. We are really sorry to lose you as a valued customer, but we respect your decision.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists as well as one of our Retention Managers confirmed that the current premium we are offering is the best possible premium that we can offer. We are really sorry to lose you as a valued customer, but we respect your decision.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply10 Dec 2015, 15:44
Official
Hello attron,
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists as well as one of our Retention Managers confirmed that the current premium we are offering is the best possible premium that we can offer. We are really sorry to lose you as a valued customer, but we respect your decision.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialists as well as one of our Retention Managers confirmed that the current premium we are offering is the best possible premium that we can offer. We are really sorry to lose you as a valued customer, but we respect your decision.
Kind regards,
The Budget Insurance Team.