LB
Linda B

1 reviews | Active since Jan 2021

26 Jan 2021, 14:17

Budget Insurance do not honour their commitments. They need to revise their terms and conditions as it is very unclear as to what they will not pay out claims for.

If you are considering to join Budget insurance for your vehicle, I would recommend that you first read the policy through. The policy has a clause stating that "the driver will take all precautions to prevent an accident or serious damage". What does that mean? It states in the policy that they will not pay any claims where there has been alcohol or drug abuse. My Son wrote his car of last year and Budget has refused to pay out the claim as he was speeding!!!!! Where in the policy does it state this. The clause they are hiding behind is the clause that I mentioned in the beginning, I have made my payments on a monthly basis and now want them to commit to their promise. Surely if they don't pay out a claim for speed, it should be reflected in their terms and conditions. I still have a loan to pay and they are not interested. I would suggest that if you are insured with Budget Insurance for your vehicle, that you go and read your policy thoroughly. All the adverti*****ts that they have had in the last couple of weeks on the TV makes me mad. They want more clients, but don't look after their current clients. I just want them to honour their commitment. There are many other insurance companies, rather compare the policies and the costing before joining Budget Insurance. Penny Wise, Pound Foolish.

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Replies (3)
Budget Insurance
Budget Insurance's reply26 Jan 2021, 15:02
Official
 Good day Linda,

We would like to apologize for the service you have received.

We have escalated your matter to our team, they will contact you to assist.

Kind Regards,
The Budget Team


LB
Linda B's update01 Feb 2021, 09:34
Reviewer Update
Good Morning

No further responses or calls have been received from your team. I am not sure what contact number they are using, as all my information is on your system.
As you know, this whole process is with the Ombudsman. 4 Months and still no answer to my queries.
It's a shame that no contact has been made, again a commitment has been made to me and again I am disappointed with Budget Insurance?????




Budget Insurance
Budget Insurance's reply01 Feb 2021, 11:51
Official
Hi Linda,

We are sorry for the service, however, we note that your claim was reviewed and now  has been reported to the Ombudsman. Please contact the Ombudsman's office for feedback.  

Kind Regards
The Budget Team