JB
James B
1 reviews | Active since Mar 2018
02 Dec 2018, 12:59
Budget Insurance - Disregard for family safety
Budget - Disregard for family safety
After a 3rd party car burst through my perimeter wall and crashed into our house causing a gaping hole in the fence and structural damaged to the house, it took me several hours (Business hours) and 4 attempts to log a claim - Stating the urgency to repair the fence at least as it causes a safety risk.
After being promised by the service agent that they will treat it as an emergency claim, and respond the same day still, I'm yet to receive a call from the Budget agent assigned on the case to facilitate the claim - More than 24 hours later...
Obviously my family's safety is of no regard for Budget!
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Replies (2)
Budget Insurance's replyOfficial
03 Dec 2018, 07:54We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
The Budget Insurance Team.
Budget Insurance's reply03 Dec 2018, 07:54
Official
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team.
The Budget Insurance Team.
JB
James B's updateReviewer Update
07 Dec 2018, 17:44Appreciate the fact that you have acknowledge my claim - I need action!
Obviously Budget is not concerned about their clients safety! Having lodge the claim on the 1st Dec 2018, and being promised that Budget will prioritise the claim due to the security risk, now close of business 7th Dec 2018 no action were taken from Budget, whilst there is still a gaping hole in my perimeter fence!
When enquiring through the service centre I've been advised that not the agent assigned to my case - Louise Fortuin - nor her manager is available and will only be able to assist on Monday! This after Louise contacted me around 09h00 on the 7th to promise me all is sorted they just need manager's sign off.
This is totally unacceptable and clear proof that Budget just want to collect their clients monies, but do have no regard for them or their and their families safety.
JB
James B's update07 Dec 2018, 17:44
Reviewer Update
Appreciate the fact that you have acknowledge my claim - I need action!
Obviously Budget is not concerned about their clients safety! Having lodge the claim on the 1st Dec 2018, and being promised that Budget will prioritise the claim due to the security risk, now close of business 7th Dec 2018 no action were taken from Budget, whilst there is still a gaping hole in my perimeter fence!
When enquiring through the service centre I've been advised that not the agent assigned to my case - Louise Fortuin - nor her manager is available and will only be able to assist on Monday! This after Louise contacted me around 09h00 on the 7th to promise me all is sorted they just need manager's sign off.
This is totally unacceptable and clear proof that Budget just want to collect their clients monies, but do have no regard for them or their and their families safety.