Budget Insurance Disappointment

Last night I was involved in a motor vehicle accident in the middle of nowhere at night, whilst on my way to a funeral. I called my Insurance,Budget Insurance, for assistance. The treatment I received was bitterly disgusting, to say the least. The call center agent Dineo all bur told me that all he was going to do was send out a tow truck and how I got to my destination was none of his business I have a courtesy vehicle benefit on my cover and he told me that it is not his work but the claims department's work to get me a cat. I explained to him that it was at night, I was 170km away from my destination and 490km away from home and with such extenuating circumstances I could not be left there without any means of transport. He spoke to his Supervisor and they both agreed that it was still none of their business that I would stay there in the middle of nowhere. The tow truck guy arrived and while standing next to my window the same Agent dineo called him, he also tried to explain to the agent that he could not leave us in the middle of nowhere to which the call center agent rep**** "Just leave them at the nearest garage" not knowing that he was on loud speaker. As I write this it is 6am we have still not been assisted even with towing, the accident happened last night. The last thing he said to me was that he would call back to assist us with a safe place (which according to him is a filling station) and he still has not called. I am glad that I recorded all the conversations as I will be taking this much much further.