DH
DIANNE H
1 reviews | Active since Oct 2021
03 Nov 2021, 17:35
Budget Insurance disappointed client
After logging a claim last week Tuesday I'm still awaiting feedback. To give them the better off I phoned again today and a friendly gentleman Lucky promised that a Naidoo will phone me before 5pm today regarding my claim. Clearly we not important but yes I premiums are. Because I'm still awaiting my call back. Being with them for many years and not claiming I would not recommend them to anybody because if I'm still awaiting a week later and still nothing happens. Yes correct never ever skip a premium even though lock down but clearly there clients are not important. 😡
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Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
03 Nov 2021, 19:01Hi Dianne,
We would like to apologise for the service.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply03 Nov 2021, 19:01
Official
Hi Dianne,
We would like to apologise for the service.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
Our team will contact you during office hours to discuss your concerns.
Kind Regards,
The Budget Team
DH
DIANNE H's updateReviewer Update
07 Nov 2021, 11:20And finally they made contact with me but what a joke it was. After giving them all info needed. They appointed a assessor but bare in mind I'm in East London Eastern Cape. The assessor they appointed that phoned me to come out is in Cape Town Western Cape. How worse can your service still get but you still taking my premiums on time without doubt. No follow-up etc I had to phone them again and ask how... And promised they will correct it and phone me back... That was last week and still waiting. I got so angry and think need to take my own goods in for assessment all I need to know who is going to pay for my time off work, my petrol and then they 3 different fees I'll be charge to get a report .. Come in Budget over 10years being your clients and this is how we get treated. Can a higher person like Manager contact me urgently. I am beyond 😡😡😡😡😡 regarding your poor poor service and will never ever recommend you guys to anybody.
DH
DIANNE H's update07 Nov 2021, 11:20
Reviewer Update
And finally they made contact with me but what a joke it was. After giving them all info needed. They appointed a assessor but bare in mind I'm in East London Eastern Cape. The assessor they appointed that phoned me to come out is in Cape Town Western Cape. How worse can your service still get but you still taking my premiums on time without doubt. No follow-up etc I had to phone them again and ask how... And promised they will correct it and phone me back... That was last week and still waiting. I got so angry and think need to take my own goods in for assessment all I need to know who is going to pay for my time off work, my petrol and then they 3 different fees I'll be charge to get a report .. Come in Budget over 10years being your clients and this is how we get treated. Can a higher person like Manager contact me urgently. I am beyond 😡😡😡😡😡 regarding your poor poor service and will never ever recommend you guys to anybody.
DH
DIANNE H's updateReviewer Update
07 Nov 2021, 11:21All a person always get is I'm sorry I'm over I'm sorry
DH
DIANNE H's update07 Nov 2021, 11:21
Reviewer Update
All a person always get is I'm sorry I'm over I'm sorry