Budget Insurance

Friday early evening I get a tyre puncture. I called roadside assist by Budget Insurance, spoke to a lady called Florence after 6pm, she gave me a WhatsApp line to send my precise location and took my contact details saying that she will contact me back, which I promptly did. She acknowledged receipt of the text. About 30 minutes later, I text to find out far the help was as I had not heard anything, and someone else responds to say Florence will call me back. About 10 minutes later I text again to follow-up - I get no repsonse, I call the same "emergency" line and I get the "we are experiencing a higher than normal calls'' and my call gets put down. I call the Whatsapp number since my texts were not being responded to and that call too doesnt get answered even though someone was online. Firstly, it's in the evening, it's getting darker by the hour, We are in a car that cannot move, we are exposed to being ******, kidnapped or even ****d. At this point we had to make a plan to sort the situation out and get ourselves out of danger and pay out of my own pocket for those costs, how - when I pay for my so called insurance deligently on a monthly service? absolute nonsense. I get a call at 11pm, 11PM!!! how many hours later is that? I didnt even pick up the call because what was the use, I had already assisted myself - they were redundant to me at this point. This company's service is atrocious to say the least, I pay for a service I was not able to get when I really needed it. I was desserted and left exposed to all sorts of dangers, given the country we live in, without a care in the world but they are happy to take my money on a monthly basis?! DISGUSTING! This is definitely the worst insurance company I have ever had to deal with, needless to say I will be terminating my contract with immediately effect.