Budget insurance customer service attendant was very clear and not in a hurry, so I could hear and understand the lady very well

Budget insurance customer service attendant was very clear and not in a hurry, so I could hear and understand the lady very well. She also listened and wrote down everything I was saying to her and verified all for any misunderstanding as I was lodging a cracked windscreen claim. I am Puleng Miya, a budget insurance Client for over 5 years. The lady who helped me is Nicole Solai.