Budget Insurance ****** ...

Hi Budget,

In 2018 December my wife was involved in a car accident. You processed a claim under our name that should have been covered by the other party. We paid the access and have since been waiting to hear from you about what exactly is happening with claiming back the access we have paid. Upon checking in with the party we were involved in the accident with, they claim that they are waiting for you to respond to them.

Since getting the car back from the panel beater, there has not been any response or any form of communication from you. I am appalled at the manner we are being treated as though we are not paying customers requesting a decent service from you.

Sending emails to you is like writing a message in a bottle and hoping that someone finds it and responds,,,,,, You are ridiculous as an insurance service provider and should consider closing your doors if you are not able to service people the way they should be serviced. I am still waiting for a response from your people and hope that you can make time to get back to me.

Regards, t