Budget Insurance Company Customer Service

I had a claim for my uber vehicle that took Budget nearly 4 months to process and finalize. All this time, I paid monthly premiums which totaled nearly R10 000. The reason for the delay was on Budget's agents side to which they would admit themselves. When I asked for compensation of my premiums, they rejected it and said they cannot compensate me despite the fact that their agents were "chilling" and taking their own time with my claim.

The purpose of this email is not to seek compensation from Budget but rather to warn the public of services or lack of you may receive from this Company. My claim kept on getting reassigned to various agents and they kept on giving me absurd excuses for the delay- loadshedding, going on leave, sick leave, covid relapse, etc.

To reiterate, I do not seek any compensation with this email but just to warn the public of such malpractices from said Company.