Budget Insurance - Claim delays

I was involved in a car accident on 30th January 2023. Then on 1st of Feb 23, I phoned budget insurance about the matter and was asked to send the accident report (AR) number. The AR report was submitted on 2nd of Feb 23, also asked to send in tracker detailed report which was submitted as well. On 9th Feb 23, the assesor was supposed to have checked the car (from where it was towed to). 13th Feb I was told the manager will get back to me regarding the status of the claim. The manager confirmed the car a write-off. Settlement figures were quoted. And a portion the insurance should pay is still not being paid to this day (23rd Feb 23). This pay out should have happened last week (Friday latest) however on following this up, I was told that the settlement quote had expired and wasn't filed. They requested another quote which was provided but still, no feedback from Budget Insurance. Portia Sibiya is the contact for this claim (***). My true rating for this claim is below zero so far. Unfortunately there's no negative scale on HelloPeter.