DN
David N
1 reviews | Active since Nov 2011
15 Dec 2015, 12:22
Budget Insurance - budget premium = budget service
It has now been 9 weeks since I lodged a claim for my borehole equipment - an item specified on my policy. Yet I still don't have an answer, despite this being my second Hellopeter complaint. My first got the company's generic response and nothing else. My e-mails are ignored, the consultant responsible is impossible to get hold of and does not respond to messages. I have a communication thread a mile long, yet Budget Insurance cannot tell me if they're going to pay for my borehole repairs or not! What a joke. Lesson learned - budget premiums = budget service and cover!!
Helpful (0)
Replies (1)0
Replies (1)
Budget Insurance's replyOfficial
17 Dec 2015, 12:57Hello s00210,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by one of our Claims managers to discuss your concerns in detail.
Please expect a call from our claims team before close of business today.
We apologise for the frustration this has caused, we will investigate the service failures and address it on an internal basis.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by one of our Claims managers to discuss your concerns in detail.
Please expect a call from our claims team before close of business today.
We apologise for the frustration this has caused, we will investigate the service failures and address it on an internal basis.
Regards,
The Budget Insurance Team.
Budget Insurance's reply17 Dec 2015, 12:57
Official
Hello s00210,
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by one of our Claims managers to discuss your concerns in detail.
Please expect a call from our claims team before close of business today.
We apologise for the frustration this has caused, we will investigate the service failures and address it on an internal basis.
Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we have requested that you are contacted by one of our Claims managers to discuss your concerns in detail.
Please expect a call from our claims team before close of business today.
We apologise for the frustration this has caused, we will investigate the service failures and address it on an internal basis.
Regards,
The Budget Insurance Team.