Budget insurance bad service provider

It is with great disappointment that I have been paying budget insurance since 2020 for my car Ford Figo, I had an accident May 2023 my car was fixed at Renew It Bedfordview and I paid expected R7500 excess fee,

Since then I have been taking the car back because warning lights were flashing on my dashboard, overheating took it back to Renew It Bedfordview they "fixed it" 4 days later still the overheating warning, lastly I took it back with an engine light warning it was the 14th of Sept 2023, car had a re-look at Motus Ford Germiston assisted by Sizwe Buthelezi, car was untouched or never fixed until I started making calls since there was no communication or feedback from Budget insurance assessors, saw on my tracker my car has moved to edenvale where apparently the mechanic was working on fixing the car, for the whole of October and November. After numerous emails and calling the insurance without getting assistance, "will get back to you after 48hrs" which never happens until you call again and again. Budget insurance assessor Luyanda calls me ( 21 November ) after those numerous calls to the insurance, He informs me car was authorized to get fixed with the mechanic it should be ready in a week.

Monday the 27th of November I see my car has been moved back to Renew It Bedfordview no call no communication, I send an email to Phindile Masondo (Who has been assisting me at Renew It Bedfordview since the accident) and no response or call, I then called her today (29 November ) she says no the car is not at their workplace it is still with the mechanic and she doesn't have feedback even though I tell her my tracker locates the car to be there she **** and said no it's not. My partner goes to check on the car later today( same day) and sadly so the car is parked there unattended and still unfixed with the engine light on and she refused to give any explanation about it.

Budget insurance and Renew It Bedfordview have failed to fix my car, yet deductions have been collected without failure