budget insurance( bad service and more )

A month later and budget insurance still not helping me , I have called and my husband has called them more than 10 times each in the last month and they give us a different story every time and we still don’t have a car . The last person we email said an assessor would call us back to tell us what exactly is wrong with the car and nothing, It seems all they train their call centre agents is how to tell clients lies. They always say they called me for an update when my husband calls and vis versa when I call and the lies keep rolling out after that, My husband even explained to them that I am pregnant and I cannot be taking public transport in my state but all they had to say was, Sir please note someone will get back to you and no one has since. Budget insurance has let me down for the last time all I want to know now is who do I report them to is it FSB( Financial Services Board) because I have reached that point now .