TJ
Tyrone J

1 reviews | Active since Dec 2021

03 Jan 2022, 10:08

Budget Insurance bad service

<div>It has been 5 months going into 6 months that Budget Insurance simply just fail to respond to my complaint even their dispute resolution department was informed of their failure to fix my car which their client Hesta Van Schoor damaged on 28 July 2021.

I have issued the Accident Report and sketch of the collision caused by their client to my vehicle. This report was completed by the police in the presence of both drivers, Hesta van Schoor and myself. Budget Insurance have read the first review about their bad service and promised to investigate and to contact me. They have failed to honour their commitment. It is clear that they'd rather see their client answering the legal processes on her own and they are not concerned about the possibility of their client's driver's license being suspended. Their client will be found guilty based on the evidence available and my car will be repaired. It seems as if Budget Insurance is not concerned to throw their client under the bus. I have spoken to friends and family and warned them about Budget Insurance bad service.</div>

0
Replies (2)
Budget Insurance
Budget Insurance's reply03 Jan 2022, 12:49
Official
  Hi Tyrone, 


We would like to apologise for the inconvenience.

We have escalated your matter, our team will look into it and contact you with feedback. 

 Kind Regards,
The Budget Team 
TJ
Tyrone J's update03 Jan 2022, 14:06
Reviewer Update
I am very sceptical of getting feedback. Promises received from Buget Insurance dates back 5 months, all they can do is promise. I don't need another promise what I need is my vehicle repaired that was damaged by their client.