GM
Gugulethu M
1 reviews | Active since Sept 2019
18 Sept 2020, 16:32
Budget Insurance Bad Service
My husband had an accident on the 5th September and reported the accident to budget. They towed the car and on monday, 7th September we sent all relevant documents they required and the Senior Consulted confirmed that the documents are sufficient for him to make a decision. A week later when my husband and i followed up, still there was no decision and they started looking for more information that has nothing to do with the accident such as they want to know if this is the only car we have in the house, the trip logs from 01/06 till 30/08. I mean how does that trip log has to do with the accident of the 5th. This is the only car we use to drop and pick up our son at school and this is really frustrating.
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Replies (3)
Budget Insurance's replyOfficial
18 Sept 2020, 16:42Hi Gugulethu,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply18 Sept 2020, 16:42
Official
Hi Gugulethu,
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service you have received.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
GM
Gugulethu M's updateReviewer Update
18 Sept 2020, 16:58I really do not not trust what you will say to me telepathically. I spoke to 3 different people already. All i need is not a call but a final decision on my claim whether there shall be a settlement of the claim or not. A call will not do any justice at this stage, just make a decision and email me the final results. Talking to your staff has really made me feel that i am really black and mistreated by virtue of my colour. I reiterate, this case had it been for a white person, this was not the treatment the person was going to receive and by now the car of that person would have received a settlement letter and the car been booked at the insurance's appointed workshop for fixing purposes. My son is not going to school while the people handling the claim, possibly theirs are going to school. What a bad customer service i have received and really budget has not shown good values at all.
GM
Gugulethu M's update18 Sept 2020, 16:58
Reviewer Update
I really do not not trust what you will say to me telepathically. I spoke to 3 different people already. All i need is not a call but a final decision on my claim whether there shall be a settlement of the claim or not. A call will not do any justice at this stage, just make a decision and email me the final results. Talking to your staff has really made me feel that i am really black and mistreated by virtue of my colour. I reiterate, this case had it been for a white person, this was not the treatment the person was going to receive and by now the car of that person would have received a settlement letter and the car been booked at the insurance's appointed workshop for fixing purposes. My son is not going to school while the people handling the claim, possibly theirs are going to school. What a bad customer service i have received and really budget has not shown good values at all.
Budget Insurance's replyOfficial
02 Oct 2020, 08:21Hi Gugulethu m.
Thank you for allowing us the opportunity to assist you with this.
We can confirm that your claim has been finalised and apologise for the inconvenience that was caused.
Regards,
The Budget Team
Thank you for allowing us the opportunity to assist you with this.
We can confirm that your claim has been finalised and apologise for the inconvenience that was caused.
Regards,
The Budget Team
Budget Insurance's reply02 Oct 2020, 08:21
Official
Hi Gugulethu m.
Thank you for allowing us the opportunity to assist you with this.
We can confirm that your claim has been finalised and apologise for the inconvenience that was caused.
Regards,
The Budget Team
Thank you for allowing us the opportunity to assist you with this.
We can confirm that your claim has been finalised and apologise for the inconvenience that was caused.
Regards,
The Budget Team