Budget Insurance bad service

Budget Insurance is unresponsive, display a total don't care attitude to resolve claims of vehicle damages caused by their clients. Managers like Simone Naidoo, Yusrah Young, Megan Mitchell, Anke Du Plessis and Kagiso Setshogoe seripusly lack customer service skills. Their attitude is so appalling its reflects the bad service image of Budget Insurance. I am waiting since 28 July 2021 to have my vehicle repaired which their client damaged. She used her cellphone while driving recklessly, and collided with my vehicle. After all documents were submitted Budget alleged they can't get hold of their client to finalise the claim. This matter is still not resolve due to reasons only Budget Insurance knows. The Ombudsman for Short-term insurance should review their registration and possibly deregister this company. The Competition Tribunal and Consumer Council should also investigate and place a hefty fine on this company as this company acts in bad faith. I want to request Iqbal Mohammed to handle this matter and ask that this matter must be settled immediately and in full as per quotation supp****.