Budget Insurance Bad Service

A client of Budget Insurance reversed into my parked car so I have been struggling to move forward with the 3rd party claim due to administrative errors. I have spoken to 8 different call centre agents since Tuesday and they keep telling me to call back in a few hours or so but then they still can't help me. Apparently no-one in the call centre is able to make outbound calls??? They expect me to just try and call again every few hours to see if maybe the problem has been sorted out already. Surely there must be some employee at Budget Insurance who can take ownership of the issue and call me back when they have successfully resolved it.