1 reviews | Active since Jun 2010
Budget insurance bad practice
They treated me like a ********, after my car was ******. It took a month to finalise the whole process. I had to drive around and gather information, doing their work.
I have since reached out to budget insurance, asking for a proof of payment from them.
My bank account has been frozen and I can't pay for my daily expenses, thus not being able to provide for my family. The bank has said that a proof of payment would be not necessary. It's a simple document and budget are dragging their feet. Yet again not caring about a now ex customer, whom they treated badly before.
This is inhumane and just speaks to how they treat people like objects, not caring about their wellbeing.
Do better Budget Insurance. Much better. I will take this to the ombudsman. This whole situation reeks.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and hardship you’ve experienced, and we understand how serious this situation is for you and your family.
Please be assured that your case has been escalated to a senior member of our claims team for urgent review. They are currently engaging with the relevant departments to address the outstanding proof of payment and to work towards a resolution as quickly as possible.
We appreciate your patience and want to assure you that this matter is being treated with the priority it deserves. You will be contacted directly with feedback as soon as there is an update.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and hardship you’ve experienced, and we understand how serious this situation is for you and your family.
Please be assured that your case has been escalated to a senior member of our claims team for urgent review. They are currently engaging with the relevant departments to address the outstanding proof of payment and to work towards a resolution as quickly as possible.
We appreciate your patience and want to assure you that this matter is being treated with the priority it deserves. You will be contacted directly with feedback as soon as there is an update.
Kind regards,
The Budget Insurance team