Budget Insurance are **** Artists

On the 3rd of September I was rear ended at a traffic light while completely stationary. I was waiting for the light to change from red to green and someone drove straight into the back of my car.

When I phoned Budget Insurance to submit my claim, I made it clear that I was not to blame and that this was a third party claim. After my car was collected and assessed I was called my a gentleman who told me that my claim was being rejected due to my policy being Budget Lite and not Budget Insurance. Only if my car was a write off then they would accept my claim.

I proceeded to contact Customer Care to tell them that I was not at fault and that this was meant to be a third party claim and asked them to reconsider. They rejected my request and told me that they don't do third party claims. They also mentioned that they could only accept my claim if my car is a write off.

Yet, on their website it says that if you have a Budget Lite policy third party claims are covered.

Shortly after speaking to the individual responsible for my car assessment. A person phoned me from the same number asking me if I would like to sell my car, as is with all the damages. This wasn't a coincidence!

Once my car was returned, it got it reassessed by the Dent Doctor and Skyborn Autobody.

The Dent Doctor's very thorough assessment and quotation came to R80 224.00 and Skyborn Autobody was R97 732.00. How is it that these two quotations are so vastly different from Budget which was only R25 000? They purposefully didn't write my car off because they didn't want to pay me out.

After so many years of loyalty and being claim free? They have no remorse, accountability or care for my situation.

Now I've had to do a third party claim myself which has taken weeks. I've loss income since the 3rd of September and due to Budget's inaccurate quotation, I'm unable to fix my car. They didn't even bother responding to my last email about the above because I was forced to cancel my insurance with them.

How can you charge someone for Budget Lite when your competitors are charging the same amount and less for full, comprehensive insurance?

**** artists! ****s! *******!