Budget Insurance are a danger to my business

I am currently experiencing the worst kind of treatment from Budget Insurance.

I have 2 pending claims with Budget Insurance and while they are busy taking their time to resolve my claim my business is taking a beating.

1. They are currently in possession of my Flash Dryer of which was damaged due to power surge, I need it in my daily running of my business. I have requested that they please send it back to me and I will repair it myself as they have taken weeks to establish whether they are going to repair it, or replace it or maybe not settle it. I had to beg and plead with them to pick it up for assessment of which they eventually did a week later. I can't wait any longer and I request that you please send it back to me and I will have it repaired because clearly they have doubts about my claim for reasons known to them.

2. My car was broken into and valuable items were ******.

At inception of the policy I took out with Budget Insurance the consultant asked if I don't want to insure electronics of my business. I mentioned to the consultant that I have laptops I bought a couple of years back but don't have receipts of the items. The consultant advised that in the absence of receipts I should rather send pictures of the items I need insured as proof of existence.

Now that Its time to claim loss I am being requested to produce receipts which I mentioned that I don't have before taking out the policy. I have been liaising with Marcene Human regarding this claim and she has been the worst. She has been avoiding my calls and instead she would send me an email claiming that she's been trying to call me and can't reach me, but when I call her it was said she's in a meeting or training or busy on another call (this is the person who claimed on email that she just tried calling me 5 minutes back). I have never received a call from this lady, instead I'm the one who calls her. It's alarming that they now doubt the existence of the said item.

Budget Insurance PLEASE RETURN MY FLASH DRYER BECAUSE IT IS CLEAR THAT THEY HAVE NO INTENTIONS OF FIXING OR PAYING FOR IT. WHILE THEY ARE BUSY TRYING TO FIND EXCUSES NOT TO HONOUR THEIR OBLIGATIONS MY BUSINESS IS SUFFERING. PLEASE REUTRN MY FLASH DRYER SO I CAN BE ABLE TO GENERATE INCOME TO REPLACE THE LAPTOPS THAT WERE ****** FROM ME THAT YOU ARE QUESTIONG ITS EXSITENCE.