Budget Insurance appaling service to a loyal client

I have been a loyal client of Budget insurance since the purchase of my first vehicle in October 2015. Loyal is a key word as I have never skipped a payment. Now with that being said. I have had the misunfortunate event of being in an accident on the 1st February 2019 on my way to work where another vehicle knocked into me. Ever since then each and every day i had more and more stress and frustrations with budget insurance to the point where I dont even want to be insured with them anymore. The main reason. There management team is extremely unprofessional and makes you feel like your imbecile just making a nonsense complaint when infact im just an extremely frustrated client of yours. My excess in which i have to pay is R 9000 inwhich i hope their legal team gets back. But with the support and the experience I have had, im concernd about that. Thats not even the point to this review . I have spoken to a Gappish in your Repairs department and he was the first person who has made me feel fearful that all the time I have paid R1000 pmonth was basically for nothing. This is regarding the car hire option. When taking out the insurance the person who called or wanted to make " a sale" to a first time car owner never went in depth to explain that "should you be involved in an accident god forbid, it might take more than 15 days for your car to be repaired". I have contacted Budget on a daily basis and it was not pleasant calls at my place of work. I have not known about the 30 day option inwhich Gappish said he would send the call to me which never happened. But thats not the point. I now have to take this rental back on Saturday 16 Feb and i do not want to pay R4200 which is higher than my own cars installment! I already have to pay R 9000. I spoke to several people and one which stands out in a very nagative way which is one of the managers is "Jason" whom Gappish referred me to whom I thought would be understanding. However his whole attitude towards me was appaling. The use of his words, how he spoke over me. I have never ever experienced such bad client service from anyone ever! And i have spent thousands on this company! For what! He even had the audacity to calculate how much my claim was to remind me what i paid for on a monthly basis. Thats ridiculous. Now today i even burst out in tears as the accident has been stressful on its own which they are aware was not my fault. Then i have to call after Budget on a daily basis as they dont bother. Then you get this very very bad experience from their management team. Their lack of sympathy in understanding ones frustration and this to a client who has not missed 1 payment since 2015 and now that i have been in an accident, they cant help and grant me an additional 13 days for my car hire? I was not aware in depth of the car hire option. So clearly it shows that Budget doesnt give a **** about their clients. Jason even stated very quickly that " if i wish to end my insurance with budget, he can assit me" wow!!!! He would rather have that attitide rather than assist me. Now they come up with the only thing they can do is me opting for a discount which is bogus! R280 per day?!!! How is this helping your clients Budget! Your staff are not trained properly to speak to people nor even explain un depth to them to avoid these frustrating mishappenings! My money clearly isnt good enough. I need someone to contact me very soon regarding the car hire. And i hope they will provide me with a much better outcome than the past few days of dealing with a Lisa whom had the same attitude as Gappish and Jason. Please go in your records and see how many times a day I have called Budget claims and listen to those frustrating calls. Especially the last one with Jason. I feel like Budget is just taking me for joke taking my money and when im in need of them actuallt assisting me and no im not talking about the R21000 inwhich u have to pay excluding my excess. Because you can calculate R1000 per month since Nov 2015 which adds up way more. For them to not want to assist with extending a mer 13 days foe car hire as my car is only ready 1 March 2019. How will i travel. What insurance is this! Day light *******!